Can I have a friend design my web site for me?
You can have your site designed by anyone.
Do I have to use uBuilder to design my web site?
We recommend the uBuilder program to help you design your site but there are other ways to do it. If you have experience designing web pages with written code you can have FTP access to upload your information. However, this eliminates free technical support, your space is then limited, and the content you upload cannot be edited from within the uBuilder. For details and pricing please contact customerservice@Nsite2Success.com.
How do I link my merchant account to my uBuilder web site?
Here are the steps for linking your gateway to your uBuilder:
- Log in to your uBuilder at http://manager.ubuilder.com
- Click on "Your Information".
- Click on "Merchant Account".
- Select your gateway from the drop-down menu.
- Enter your merchant username and your merchant password in the spaces provided and click the 'Update Information' button located at the bottom of the page. (You may not need to enter your password depending on the gateway selected.)
This will connect your merchant account and you will be ready to accept Visa and MasterCard.
Note: The two e-mail boxes, 'Orders E-mail' and 'Customer Service E-mail', are used to send both you and your customer the results of an e-commerce transaction. If you do not provide a value for these, your e-mail address from the Basic Information section of Your Information is used.
How do I add products into the uBuilder?
After you log into the uBuilder select the "Your warehouse" option, then select the "Add New Product" button. Fill in the information about your product and click the "Add Product" button.
How do I use the "Add Text" option on the "Add Content to Your Site" page?
This button is used to add text to the pages of your website. If you want to add pictures with text you will not want to add them here. You can only add text into this area.
How do I use the "Add Library Item" option on the "Add Content to Your Site" page?
This is where you will add pictures, flash movies, music, and ebooks to you web pages. You will not be able to add words here; you will simply choose an item from your library and choose how you want it to appear on your site.
How do I use the "Add library Item and Text" option on the "Add Content to Your Site" page?
This might be your most used button on your website. This is where you add library items (such as images, flash, music, and ebooks) and text in the same area. If you would like to associate a title with your image, this is where to do it.
How do I use the "HTML" option on the "Add Content to Your Site" page?
This is where you will enter any HTML code that you would like to add on your site. For a list of HTML hints and tips visit the HTML section of the knowledge base. Here you will find little things to help your site look better. Use HTML with caution. It is easy to mess up and often not easy to fix.
Can I add products on different pages or do they all have to be on one page?
You can add products to any page within your site. To add the products you will first need to upload them in the "Your Warehouse" section of your uBuilder. Then you will choose the "Add Products" option while you are adding new rows to your page. All you need to do here is select the product that you would like in that spot on that page.
How do I set up my shopping cart?
For your shopping cart to properly operate, you need to do the following:
Link your merchant account to your site with your Merchant account username and password.
Add products to "Your Warehouse".
Add products to pages in "Your Site".
When you publish your site, the "Add to Cart" buttons will be automatically created for each product that you added to a page on our site. When a customer clicks on this button, the product will be added to the shopping cart.
How do I know when someone has made a purchase on my site?
When someone makes a purchase on your website you will receive an e-mail letting you know what that customer has purchased. Your customer will also receive an e-mail confirmation for their purchase. To set this up you will need to include your email address in the 'Merchant Gateway' section of the 'Your Information' area of your site.
You can also view your orders by clicking on the "Your Orders" option on the main menu.
If I need help building my website will Nsite 2 Success do it for me?
Yes, Nsite2Success.com offers an array of design packages and services to help you get your site looking just the way you want it. For details and pricing please email us at: customerservice@nsite2success.com.
However if you need just a little help with some of the portions of building a website give us a call and we will do our best to help you through the portions of the uBuilder that are giving you troubles.
How much space can my web site use?
With the uBuilder software we allow you unlimited space for your web site.
How many pages are allowed on my website?
Your can have as many pages as you want. You can add new pages in "Your Site" area of the uBuilder (accessible by clicking on the "Your Site" option on the main menu). Enter the name of the new page in the box after "Add Page: " and click the "Add" button.
I have been waiting for my login e-mail and it hasn't come yet, what should I do?
Please email customer service as soon as possible so we can get this information to you. Usually the reason you have not yet received your login information is because we don't have the right e-mail address for you. So please email customerservice@nsite2success.comand let us know so we can get this vital information to you.
I was told my web site comes with an auto responder. How does that work?
Your auto responder responds automatically to purchases on your website with two e-mails. The first email is sent to your customers thanking them for their purchase as well as giving them an order number. The second e-mail is sent to you with the details of the purchase as well as the contact information for your customer so you can ship the product.
When I am editing a page can I put things wherever I want?
Yes the uBuilder 2.0 has been designed to allow you maximum control over the look and design of your website. When you first choose a page to edit it will come up in a preview screen displaying all of your content broken into the different sections it was added in. To the left of the content boxes or rows you will see little arrows. These little arrows will move that box in the direction of the arrow. This allows you to change the order of your content without having to erase it and add it again.
Can I adjust the size of any image in my Library?
When you add a picture from your library to one of your pages it will ask you what percentage in size you would like the picture to appear on your page.
Do I have to adjust the size of my image before I import it into my library?
Your images can be adjusted in size when you place them on your web page. This allows you to add your images just the way they are without having to worry how they will fit on your pages. Keep in mind that you can only adjust the size of the image to be smaller than the original size. You cannot make the image bigger through the uBuilder.
However, it is recommended that you resize your images before you upload them, because this will improve the load speed of your pages.
